Retail Sales Manager jobs in Almoayyed in Manama – Bahrain


Responsibilities:

• Assist with the preparation and achievement of the Retail Business Plan – Internal and the principal commitments.

• Build and maintain relationships with customers through the work of the sales team, and ensure achievement of higher Customer Satisfaction Index

• Build an effective team, leading and motivating the Sales Executives to achieve their respective targets, and ensure their compliance with company policies

• Submit reports on daily walk-ins lost orders, and customer feedback

• Provide a Retail Sales Forecast to General Manager and assist in the vehicle ordering

• Ensure the maintenance of Retail price levels and GP percentage without discounting the brand

• Ensure effective communication and implementation of the marketing campaigns to help achieve the campaign objectives

• Continuously upgrade the showroom merchandising, branding, POP and display of vehicles

• Ensure that the demonstration vehicles are maintained as good as new vehicles, and keep relevant documents/records

• Ensure the smooth implementation of all company systems, policies and procedures e.g. FIFO, Delivery process.

• Liaise with the finance companies and Head Office to expedite the receipt of credit approvals for the customers

• Submit monthly Market Intelligence Report to the GM (Competitor’s activity, Government & Economy related, New Product information, Customers etc.)

• Analyze the sales trend, lost orders and submit a report on a monthly basis to the GM

• Ensure that all the telephone enquiries are answered courteously, and customer complaints handled with care and reported to the management

• Co-ordinate with other departments e.g. Parts, Service, Body shop, PDI, Traffic department for the smooth implementation of the entire sales process and to support customer request as and when required

• Monitor the performance of the Sales Team and provide any relevant trainings and coordinate with the Assistant Training Manager for the development of the staff

• Ensure that sales team follows the Dealer management system (Kerridge) effectively and all customer data (Walk ins, test drive, conversion, lost sales, CRM) is updated for every customer.

• Undertake any other management assignment given from time to time, as required.

Requirements:

• Graduate with a minimum of 8-10 years Retail Automobile Experience, including sales management experience of at least 4 years

• Presentation skills

• Planning and organizing

• Analyzing market intelligence reports

• Leadership qualities

• Team player

• Creative

• Computer Literate

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